Question 1

What is Cycle Loft's repair turnaround time?

Accepted Answer

Cycle Loft offers 24-hour service turnaround on most repair jobs for bikes of any brand, with no appointment needed. Quick jobs can be completed in about an hour, though larger services may take a couple of days depending on the queue. Loaner bikes are available for customers waiting on longer repairs.

Question 2

Does Cycle Loft offer home delivery and pickup for service?

Accepted Answer

Yes, Cycle Loft provides home bike pickup and drop-off service for repairs. New bikes can also be delivered to a customer's doorstep after purchase, though geographic limitations may apply.

Question 3

What financing options does Cycle Loft offer?

Accepted Answer

Cycle Loft offers Trek Financing powered by Citizens Pay, which allows customers to spread payments over time with plans starting at 0% APR. The shop also accepts bike trade-ins as part of a purchase.

Question 4

What is included in Cycle Loft's free Level 1 service?

Accepted Answer

Customers who bring in a bike within the first 12 months of ownership receive a complimentary tune-up that includes brake and gear adjustments and tire inflation.

Question 5

Does Cycle Loft have a return or satisfaction guarantee on new bikes?

Accepted Answer

Cycle Loft offers a 30-day return or exchange guarantee on new bikes. If a bike does not feel right within 30 days of purchase, the shop will take it back or help swap it for a different model.

Question 6

What additional services does Cycle Loft provide beyond repair?

Accepted Answer

Beyond repair, Cycle Loft offers free accessory installation, free car rack assembly and installation, new bike delivery, and group rides and clinics. The shop also provides free Ride Line support via the Ride Club app for roadside assistance.

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