Question 1

What makes Breakaway Cycles' customer service approach different from typical bike shops?

Accepted Answer

Breakaway Cycles avoids a one-size-fits-all approach and instead listens to each customer's specific cycling needs and desires to help them find the right bicycle and accessories. The shop's staff are cycling enthusiasts, many of whom are certified fitters, master mechanics, and experienced riders.

Question 2

What qualifications do the mechanics at Breakaway Cycles have?

Accepted Answer

The shop's mechanics are expertly trained and experienced, with many having served as professional mechanics for over 30 years, attended high-level industry training seminars, and donated services to charity rides and cycling events.

Question 3

Does Breakaway Cycles carry inventory beyond what is shown online?

Accepted Answer

Yes. The shop's website catalog does not fully represent its in-store inventory, which includes a full selection of bicycles, parts, accessories, and apparel beyond what is listed online.

Question 4

What is Breakaway Cycles' return policy?

Accepted Answer

Customers can return items in-store or by mail via Ground UPS or insured US Mail. The shop refunds shipping costs on damaged or incorrect merchandise; however, merchandise that appears used is subject to a restocking fee. Returns over $100 require a return authorization number obtained by phone or email.

Question 5

Does Breakaway Cycles participate in the Colorado E-bikes Tax Credit program?

Accepted Answer

Yes. Customers can visit the shop to learn how they can receive $225 off a qualified e-bike purchase through the Colorado E-bikes Tax Credit.

Question 6

Is Breakaway Cycles involved in the local cycling community?

Accepted Answer

Yes. The shop maintains a presence on Strava where customers can keep up to date with group rides and events organized by Breakaway Cycles.

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