Question 1

Does Big Shark offer professional repair services, and what is their warranty policy?

Accepted Answer

Big Shark operates professional repair services at all three locations, with every repair double-checked by staff before leaving the shop. The shop guarantees its work and offers free tune-up adjustments for the lifetime of the bicycle to all customers.

Question 2

What special service offer does Big Shark extend to former customers of other local shops?

Accepted Answer

Big Shark extends free service to all former customers of Ghisallo Sports and St. Louis Bicycle Company who provide their original bicycle receipt. Those customers receive the same lifetime tune-up adjustment warranty offered to Big Shark's loyal customers.

Question 3

Does Urban Shark at City Foundry offer bike rentals?

Accepted Answer

Yes, Urban Shark offers bike rentals downtown with the option to reserve in advance through their rental page.

Question 4

What types of bikes does Urban Shark specialize in?

Accepted Answer

Urban Shark specializes in urban bikes and rugged commuter rigs, while also carrying a variety of bicycles for all facets of cycling.

Question 5

Does Big Shark host events or group rides for the St. Louis cycling community?

Accepted Answer

Big Shark actively promotes cycling in the region by creating and supporting races, group rides, and events for all cycling abilities, with details available on their calendar of events.

Question 6

What is Big Shark's history in the St. Louis cycling community?

Accepted Answer

Big Shark Bicycle Company was established as a St. Louis original with the mission to share cycling, and hosted the 2001 AMBC Big Shark Challenge.

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