Question 1

Does Big Peach offer a satisfaction guarantee on purchases?

Accepted Answer

Yes. Big Peach stands behind all items sold with a 30-day satisfaction guarantee. If a customer is not satisfied, the shop will replace the item or issue a refund.

Question 2

What is Big Peach's return policy for used or defective items?

Accepted Answer

Items in new or defective condition may be returned within 30 days for a full refund. Merchandise that appears used may be subject to a restocking fee, and labor fees for services such as custom wheel builds are non-refundable.

Question 3

How does online ordering and in-store pickup work at Big Peach?

Accepted Answer

In-store pickup is free for all items, including bikes, and most orders are ready within one business day. Orders must be picked up within 30 days or a 10% restocking fee applies; some items may require additional processing time for assembly or transfer from off-site locations.

Question 4

Does Big Peach serve customers beyond the Brookhaven location?

Accepted Answer

Big Peach operates two locations in the Atlanta area—Brookhaven and Midtown—to serve the metropolitan community of cyclists and runners.

Question 5

What does Big Peach's staff expertise cover beyond bike sales?

Accepted Answer

The shop offers professional bike repair and fitting services in addition to selling cycling products, footwear, apparel, and accessories. Staff are described as knowledgeable about cycling lifestyle and work to match customers with the right products and frame sizes.

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