Question 1

What types of bikes does Bicycle Czar specialize in?

Accepted Answer

Bicycle Czar specializes in quality pre-owned bikes across a wide range of categories, including road bikes, mountain bikes, cruiser bikes, city bikes, townie bikes, fixed-gear bikes, and kids bikes, along with used bicycle parts.

Question 2

What is Bicycle Czar's return policy for bikes purchased online?

Accepted Answer

The shop offers a 100% money-back guarantee on any bicycle purchased sight unseen, allowing customers to buy online and pick up at their convenience.

Question 3

How does the process work for selling or trading a bike to Bicycle Czar?

Accepted Answer

Customers text clear photos of the bike (chain side preferred) along with their name and bike details to the shop at 707-540-1728, then book an inspection appointment. The shop makes an offer within 24 hours of inspection and can arrange payment by mailed check or in-person pickup. Customers can also explore trade-in options with local retail partners.

Question 4

Does Bicycle Czar require appointments, or can customers visit without one?

Accepted Answer

The shop operates by appointment only, available Wednesday through Sunday from 10am to 6pm. Customers interested in viewing bikes can text the shop's product codes and preferred visit time to schedule a visit and test ride.

Question 5

When was Bicycle Czar founded and what inspired the business?

Accepted Answer

Bicycle Czar was launched in October 2007 by owner Brooks Van Holt, who developed a vision of offering quality used bicycles and parts at discount prices after years working in the bicycle industry and observing online marketplaces like eBay and Craigslist.

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