Question 1

Does Bicycle Chain offer custom bike builds?

Accepted Answer

Yes. Bicycle Chain provides custom bike builds with a variety of frame sets and components from Shimano, Campagnolo, or SRAM.

Question 2

What is the Bicycle Chain Flat Club?

Accepted Answer

Members who purchase a bike from Bicycle Chain are eligible to join the Flat Club, which provides free flat tire repairs for the life of the bike.

Question 3

Can Bicycle Chain assemble bikes purchased elsewhere?

Accepted Answer

Yes. Bicycle Chain offers full-service assembly at all locations for bikes arriving in boxes or shipped directly to the store. Standard assembly for non-motorized bikes is $150; electric bikes are $260. No appointment is needed for boxed bikes, though customers should contact the store for shipping instructions if having a bike shipped in.

Question 4

What advanced repair services does Bicycle Chain specialize in?

Accepted Answer

Beyond standard tune-ups, Bicycle Chain performs suspension rebuilds, full suspension frame overhauls, custom wheel building, disc brake service, and hub and pedal overhauls. The shop is an authorized service center for Mavic wheels, Chris King, Campagnolo, and Shimano DI2.

Question 5

Does Bicycle Chain have a bike trade-in program?

Accepted Answer

Yes. Bicycle Chain accepts any bike shop quality bicycle as a trade-in toward the purchase of a new bike.

Question 6

What financing options are available at Bicycle Chain?

Accepted Answer

Bicycle Chain accepts the Synchrony Freedom to Ride credit card, which offers 12-month special financing on in-store purchases of new bikes and equipment, subject to credit approval.

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