Question 1

Does Back In Action Bikes accept walk-in repairs, or is an appointment required?

Accepted Answer

The shop accepts walk-in repairs with no appointment needed for most services, which typically have same-day or next-day turnaround. Appointments are also available.

Question 2

What custom bike building services does Back In Action Bikes offer?

Accepted Answer

The shop designs and builds custom bikes for customers at any distance, with options ranging from basic builds ($125–$150) to professional builds ($350–$450). The team works with customers to create bikes tailored to their needs and can also modify existing bikes for performance or aesthetics.

Question 3

Can Back In Action Bikes service bikes at races or training events?

Accepted Answer

Yes, the shop's lead mechanic is available for repairs at races and training camps across the New England road racing circuit; customers can check his racing schedule or contact the shop to arrange on-site service.

Question 4

What is Back In Action Bikes' experience with professional-level cycling?

Accepted Answer

The lead mechanic has 9 years in the bike industry, 3 years as a race mechanic for top-level professional cycling teams, and competes as a road, mountain, and cyclocross racer. The team also includes professional cyclists on staff.

Question 5

What is the storage policy if a bike is left at the shop after repair?

Accepted Answer

A storage fee of $20 per day applies starting five days after a repair is completed.

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