Question 1

What is the service turnaround time at Assenmacher?

Accepted Answer

Assenmacher offers 24-hour service turnaround on most repair jobs for bikes of any brand, with no appointment needed. For larger jobs, turnaround may take a couple of days depending on the queue; the shop provides loaner bikes to keep customers riding while waiting.

Question 2

Does Assenmacher offer home delivery for new bikes?

Accepted Answer

Yes, Assenmacher offers new bike delivery directly to a customer's doorstep. Customers can place an order, call the shop to schedule delivery, though geographic limitations may apply.

Question 3

What financing options does Assenmacher provide?

Accepted Answer

Assenmacher offers Trek Financing powered by Citizens Pay, allowing customers to spread payments over time with plans starting at 0% APR.

Question 4

Does Assenmacher have a return or satisfaction guarantee?

Accepted Answer

Assenmacher offers a 30-day return or exchange guarantee; if a bike does not feel right within 30 days of purchase, the shop will take it back or help swap it for a different model.

Question 5

What free services does Assenmacher include with a new bike purchase?

Accepted Answer

Assenmacher provides a free Level 1 service package (brake and gear adjustment, tire inflation, and overall tuneup) within the first 12 months of ownership, plus free accessory installation and free car rack assembly and installation.

Question 6

Does Assenmacher service bikes from other brands?

Accepted Answer

Yes, Assenmacher services and repairs bikes of any brand and offers 24-hour turnaround on all makes and models.

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