Question 1

Does Wheel and Sprocket repair bikes that weren't purchased there?

Accepted Answer

Yes. The shop's service department offers complete maintenance and repairs on many types of bikes regardless of where they were originally purchased, and all estimates are free.

Question 2

What electric bike brands can Wheel and Sprocket service?

Accepted Answer

The shop is trained and certified to service e-bikes from Bosch, Shimano, Brose, Giant, Trek, Fazua, TQ, Hyena, Serial 1, SRAM, Mahle, and Rad Power. Service is limited to brands in the shop's product portfolio due to insurance policy requirements.

Question 3

What repair packages does Wheel and Sprocket offer?

Accepted Answer

The shop offers tiered service packages including tune-up, annual service, and annual service plus packages, with add-on options for bearing service and drivetrain cleaning. A la carte repairs are also available for specific needs.

Question 4

How long has Wheel and Sprocket been in business?

Accepted Answer

Wheel and Sprocket has been family owned and operated since 1973, with a mission focused on helping customers enjoy their ride.

Question 5

Does the shop offer bicycle fitting services?

Accepted Answer

Yes, bicycle fitting is listed among the shop's services offered at its locations.

Question 6

Are there any restrictions on bikes Wheel and Sprocket will service?

Accepted Answer

The shop reserves the right to decline service on improperly modified bikes, bikes with gas-powered engines, non-UL-listed e-bikes, or bikes deemed a safety hazard. Recumbents, tandems, specialty bikes, older bikes, and department store bikes may incur additional charges.

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