Question 1

Does Wheat Ridge Cyclery offer free shipping on online orders?

Accepted Answer

Free shipping is available on online orders over $75, with some exclusions including bikes, wheels, cargo boxes, racks, trainers, and indoor bikes. Most orders ship within 1 business day, though bikes typically require 2–4 days to build, box, and ship.

Question 2

What is the shop's return policy for bikes purchased online?

Accepted Answer

Bikes can be returned within 30 days of purchase in new or like-new condition for a full refund, minus a 6% restocking fee. Used bikes will receive store credit determined upon inspection. Customers are responsible for return shipping costs.

Question 3

Does Wheat Ridge Cyclery price match competitors?

Accepted Answer

The shop price matches other Colorado brick-and-mortar stores for identical products. Additionally, if a product goes on sale within 30 days of purchase, the customer receives the price difference back as store credit.

Question 4

What is distinctive about Wheat Ridge Cyclery's ownership and history?

Accepted Answer

The shop has been independently owned and operated since 1973, operating in a 30,000 square-foot location. The business remains committed to providing a large selection of quality brands in contrast to corporate-owned bike shops with limited offerings.

Question 5

What is the shop's return policy for used or worn items?

Accepted Answer

Used items can be returned for store credit after inspection, though the shop's No Bull Guarantee covers 30 days from purchase and does not apply to damage from improper use or accidents. Used bicycle chamois are final sale due to hygiene considerations.

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