Question 1

What types of bikes does West End Bikes specialize in?

Accepted Answer

West End Bikes specializes in road, tandem, mountain, and urban bikes for all styles of riding. The shop serves a range of riders, from beginners just getting started to hard-core commuters and accomplished racers seeking custom builds.

Question 2

Does West End Bikes offer bike fitting services?

Accepted Answer

Yes, West End Bikes offers Retul Fit Services designed to maximize comfort and performance. If a customer is not satisfied with any aspect of their Retul fit, the shop provides free adjustments for up to one year from the initial fitting date.

Question 3

What repair and maintenance services come free with a new bike purchase?

Accepted Answer

West End Bikes provides a free 30-day checkup on new bikes and offers lifetime free derailleur and brake adjustments to address normal cable stretch and bearing adjustments that occur in the first few months of riding.

Question 4

What is West End Bikes' return and exchange policy?

Accepted Answer

West End Bikes offers a satisfaction guarantee on all products in stock; customers can exchange or refund items with a receipt if unhappy. The guarantee does not apply to sale items, special order items, or worn clothing, and all returned items must be in new condition.

Question 5

Does West End Bikes price-match or offer price protection?

Accepted Answer

West End Bikes offers a 30-day price protection guarantee: if the shop lowers the price on any item within 30 days of purchase, the customer can bring in their receipt to receive a refund of the difference.

Question 6

Is West End Bikes involved in the local cycling community?

Accepted Answer

West End Bikes is the title sponsor of the Smith & Nephew p/b West End Bikes cycling team, an elite men's, women's, masters, and juniors team competing in road, mountain, track, and cyclocross disciplines.

West End Bikes

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