Question 1

What services does Upper Valley Bike Company specialize in?

Accepted Answer

The shop offers comprehensive bike fitting (up to four hours, including component adjustments), bike sizing consultations (approximately 90 minutes), bike service consultations, custom bike builds, and repair work. All services are by appointment and can be booked on the shop's website.

Question 2

How does the comprehensive bike fit service work?

Accepted Answer

During a four-hour session, the fitter assesses flexibility, riding history, and goals, then adjusts components such as stems, bars, saddles, and cleats as needed. Labor for component swaps is included, and the rider leaves with an explanation of all changes made and a position tailored to their riding style.

Question 3

What brands does Upper Valley Bike Company carry?

Accepted Answer

The shop offers Factor, Argon 18, and Allied road, gravel, and mountain bikes.

Question 4

Does Upper Valley Bike Company offer a bike sizing service for buyers considering a new frame?

Accepted Answer

Yes, the shop provides a bike sizing consultation lasting approximately 90 minutes, which includes measurements, a Size Cycle fitting, and dialing in ideal reach and stack. This service is designed as a starting point for confident frame purchase decisions.

Question 5

What is the shop's approach to bike service consultations?

Accepted Answer

During a one-hour consultation, the shop reviews the entire bike—drivetrain, brakes, wheels, bearings, and cockpit—and discusses what work is needed. The approach emphasizes transparency with no surprise charges or upsells, and the rider receives a clear maintenance plan based on their riding style.

Question 6

Who runs Upper Valley Bike Company?

Accepted Answer

James Allen founded and manages the shop, handling fittings, builds, and repairs personally. He brings experience from trail advocacy work with Norwich Trails and prior work at a local bike shop, with a focus on personalized, detail-oriented service and high-end cycling builds.

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