Question 1

Does Universal Cycles offer custom wheel building?

Accepted Answer

Yes. Universal Cycles offers custom wheel building services at its Beaverton retail location. Customers can use the shop's Custom Wheelset Builder tool online and have the shop's experts assemble their next wheelset.

Question 2

What repair and service work does Universal Cycles perform in-store?

Accepted Answer

The Beaverton location offers bike service and repair. The shop also provides custom wheel building at its 19,000-square-foot facility.

Question 3

How does Universal Cycles' shipping work for online orders?

Accepted Answer

Ground shipping costs $9.99, or is free on orders over $150 (available in the lower 48 states). Orders generally ship UPS if over a pound and USPS if under. For orders placed by 1:30 PM Pacific time, same-day or next-day shipping is available from one of the shop's West Coast or Midwest warehouses depending on stock location.

Question 4

Can customers pick up online orders at the Portland retail location?

Accepted Answer

Yes. The Beaverton retail store offers local pickup for online orders. Availability and pickup timing depend on stock at that location and the time the order is placed.

Question 5

How long has Universal Cycles been in business?

Accepted Answer

Universal Cycles has operated online and in Portland, Oregon since 1997.

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