Question 1

Does Universal Cycles offer custom wheel building?

Accepted Answer

Yes, Universal Cycles offers custom wheel building services at its Beaverton retail location. The shop provides a Custom Wheelset Builder tool on its website where customers can design their wheelset and have the shop's experts assemble it.

Question 2

What repair and service work does the Beaverton shop provide?

Accepted Answer

Universal Cycles offers bike service and repair at its Beaverton facility located at 12330 Walker Road. The shop's 19,000-square-foot retail store stocks over 12,000 cycling products and accessories in stock to support these services.

Question 3

How does Universal Cycles handle shipping for online orders?

Accepted Answer

Universal Cycles offers flat-rate ground shipping at $9.99, with free ground shipping on orders over $150 in the lower 48 states. Orders generally ship via UPS if over a pound and USPS if under a pound. For orders placed by 1:30 PM Pacific time, the shop can ship items the same day or next business day depending on warehouse availability.

Question 4

Does Universal Cycles offer local pickup for online orders?

Accepted Answer

Yes, customers can pick up orders at the Beaverton retail location. Pickup availability depends on warehouse stock and order timing; items ordered by 1:30 PM Pacific time may be available for pickup as early as the next business day.

Question 5

How long has Universal Cycles been in business?

Accepted Answer

Universal Cycles was established in 1997 and operates both an online business and a physical retail store in the Portland, Oregon area. The shop maintains West Coast and Midwest warehouses to support its inventory of over 30,000 cycling parts and accessories.

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