Question 1

Does UC Cyclery offer test rides?

Accepted Answer

Yes. The shop invites customers to visit and take a test ride to ensure they're on the right bike to meet their needs and the right frame size for a comfortable, safe cycling experience.

Question 2

What is UC Cyclery's return and satisfaction policy?

Accepted Answer

UC Cyclery offers a 30-day satisfaction guarantee on most purchases; if unsatisfied, customers can return items for replacement or refund. Returns must be in new or like-new condition, and the customer is responsible for return shipping costs. Special orders and bike purchases are excluded from this guarantee.

Question 3

How long has UC Cyclery been in business?

Accepted Answer

UC Cyclery has served the San Diego cycling community for 40 years as a family-owned and operated shop in La Jolla, building its reputation on knowledgeable service, quality products, and a passion for riding.

Question 4

What types of repair and service work does UC Cyclery handle?

Accepted Answer

The shop's full-service department handles routine maintenance, quick repairs, advanced diagnostics, and custom builds. Technicians are experienced and detail-oriented, working to keep rides smooth, efficient, and reliable.

Question 5

What bike categories does UC Cyclery stock?

Accepted Answer

UC Cyclery offers one of the area's most diverse bike selections, including e-bikes, road, gravel, mountain, commuter, and kids' bikes thoughtfully chosen to suit every type of rider from beginners to experienced cyclists.

Question 6

Does UC Cyclery ship orders, and what is the in-store pickup process?

Accepted Answer

Ground shipping is available for most items (excluding areas outside the Continental U.S.); orders typically ship one business day after placement. In-store pickup orders are usually ready within one business day, and customers will be notified by phone or email when ready. Orders not picked up within 15 days are subject to a 10% restocking fee unless special arrangements are made in advance.

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