Question 1

What is Frank Trotter's background and certification in e-bike service?

Accepted Answer

Frank Trotter is a L.E.V.A. Certified Technician (levels 1-4) with over 30 years of experience in the bicycle industry. His background includes 22+ years at Giant Bicycle as a race mechanic and team manager, work with Trek and Marin race teams, and formal training in advanced bicycle mechanics, frame building, wheel building, and Giant e-bike systems including Yamaha motor service.

Question 2

Does Trotter Cycle Tech work with manufacturers and bike shops, or only consumers?

Accepted Answer

Trotter Cycle Tech serves manufacturers, bike shops, and individual consumers. Services include dealer support, OEM test camps and suspension tuning, demo events and trade shows, media launches, and product development assistance.

Question 3

What kind of product development experience does the shop have?

Accepted Answer

Frank Trotter has extensive product development experience, including work on Giant's Global E-Mountain Bike Launch in 2022 where he executed pro-level builds on 35+ bicycles and provided critical feedback to the factory before production. He has also collaborated with OEM partners like Fox and SRAM on product launches and has spent decades reporting product feedback from professional racing and testing environments.

Question 4

Has Trotter Cycle Tech worked with professional racing teams?

Accepted Answer

Yes, Frank Trotter served as lead mechanic and team manager for Giant's Global Race Team for 22+ years (1999–2021), including roles as downhill mechanic for UCI World Champions and multiple national champions. He also worked as a World Cup downhill mechanic for the Trek/Gary Fisher team and as a mechanic for Marin mountain bikes on international and domestic racing events.

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