Question 1

What is Trek Bicycle San Marcos' service turnaround time?

Accepted Answer

The shop offers 24-hour service turnaround on most jobs for bikes of any brand, with no appointment needed. For larger jobs that take longer, loaner bikes are available to keep customers riding.

Question 2

Does Trek Bicycle San Marcos offer bike delivery?

Accepted Answer

Yes, the shop offers new bike delivery to customers' homes. Orders can be placed in-store or online, and delivery can be scheduled by calling the shop; geographic limitations may apply.

Question 3

What financing options does Trek Bicycle San Marcos provide?

Accepted Answer

The shop offers Trek Financing powered by Citizens Pay, with flexible payment plans starting at 0% APR to spread costs over time.

Question 4

Does the shop have a return or satisfaction guarantee on bikes?

Accepted Answer

Trek Bicycle San Marcos offers a 30-day return or exchange guarantee. If a bike doesn't feel right within 30 days of purchase, the shop will take it back or help swap it for a different model.

Question 5

What additional services does Trek Bicycle San Marcos offer beyond repair?

Accepted Answer

The shop provides free accessory installation, free car rack assembly and installation, bike trade-ins, service pickup and drop-off, group rides and clinics, and free Level 1 service (tune-up) within the first 12 months of bike ownership.

Question 6

Does the shop service only Trek brand bikes?

Accepted Answer

No, Trek Bicycle San Marcos services bikes of any make and model, regardless of brand.

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