Question 1

Does Michael's Cycles & Fitness offer in-store pickup for online orders?

Accepted Answer

Yes. Most online orders are ready for pickup within one business day, though some items may require additional processing time for assembly or transfer from off-site locations. The shop will contact the customer by phone or email when the order is ready. Orders must be picked up within 15 days or a 10% restocking fee will be charged.

Question 2

What is the shop's return and satisfaction policy?

Accepted Answer

Michael's Cycles & Fitness offers a 100% satisfaction guarantee with a 30-day return window. Customers can return items in-store or by mail for a full refund or replacement. Merchandise that appears used may be subject to a restocking fee, and labor fees such as custom wheel building are non-refundable.

Question 3

Does the shop offer store-to-store transfer of products?

Accepted Answer

Yes. Customers can arrange store-to-store product transfers, which typically take 7-10 days, with the option to expedite. This service is available by calling the shop.

Question 4

What shipping options does Michael's Cycles & Fitness provide?

Accepted Answer

The shop offers two shipping options for the contiguous U.S., with orders typically shipping one business day after placement. Some items may incur additional shipping and handling charges due to size or weight. The shop does not ship outside the contiguous United States.

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