What is Trek's service turnaround time?

Trek offers 24-hour service on all makes and models. If a repair cannot be completed within 24 hours, the shop provides a free loaner bike.

Does Trek have a return or exchange policy?

The shop offers a 30-day return window; if a customer is not 100% happy with a purchase, they can bring it back for a refund or exchange.

Does Trek offer a price-match guarantee?

Yes. If a customer finds a lower price on an identical product at a local authorized Trek retailer's store or website, Trek will honor that lower price. See the store for details.

What is the history behind Trek's Concord location?

The location traces back to Goodale's Bike Shop, founded 101 years ago by Walt M. Goodale in Nashua. Brad Hill took over as a teenager and expanded the business to three locations in Nashua, Hooksett, and Concord over decades. Trek acquired Goodale's from Brad Hill, and the locations now operate under the Trek Bicycle brand while maintaining the shop's customer service philosophy.