Question 1

What services does Trailhead Bicycles offer beyond bike sales?

Accepted Answer

Trailhead Bicycles provides full-service repair and maintenance, including bike tune-ups and complete overhauls performed by experienced mechanics. The shop also offers bike fitting services designed to optimize riding experience.

Question 2

Does Trailhead Bicycles offer online ordering and shipping?

Accepted Answer

Yes. Orders typically ship one business day after placement to the Continental U.S., with free shipping on orders of $150 or more (some exclusions apply). In-store pickup is available, with most orders ready within one business day.

Question 3

What is the return policy if there's an issue with a purchase?

Accepted Answer

Customers can return items to the store in person or ship returns via ground UPS or insured U.S. Mail. The shop refunds shipping costs for damaged or incorrect merchandise. Merchandise that appears used is subject to a restocking fee, and returns over $100 require a return authorization number.

Question 4

What types of cycling does Trailhead Bicycles' staff specialize in?

Accepted Answer

The shop's experienced staff have expertise in road biking, mountain biking, and touring, positioning them to assist customers across multiple cycling disciplines.

Question 5

Who owns Trailhead Bicycles?

Accepted Answer

Trailhead Bicycles is locally owned by a couple passionate about bikes who aim to share that passion with customers and their community.

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