Question 1

Does Totally Rad E-Bikes service e-bikes from brands other than those it sells?

Accepted Answer

Yes. The shop services all e-bikes regardless of manufacturer, a distinction from traditional bike shops that typically only work on brands they are authorized dealers for. This includes warranty claim handling and full repair services.

Question 2

What is included with an e-bike purchase from Totally Rad E-Bikes?

Accepted Answer

Each e-bike is fully assembled by a certified technician and includes one complimentary full tune-up and lifetime free adjustments for parts that do not require replacement (such as tires or brake pads). The shop also handles warranty claims on behalf of customers.

Question 3

How far will an e-bike from this shop travel on a single charge?

Accepted Answer

Most e-bikes sold at Totally Rad E-Bikes provide 30–60 miles of range with relaxed pedaling, though actual distance varies based on battery capacity, terrain, weather, rider size, and riding style.

Question 4

What are the weight capacity limits for e-bikes at Totally Rad E-Bikes?

Accepted Answer

Most models carry weight capacities up to 300 pounds, while some models support up to 440 pounds. Customers with weight concerns are encouraged to call the shop at (417) 551-4344 for specifics on particular models.

Question 5

Does Totally Rad E-Bikes rent e-bikes?

Accepted Answer

No. As of December 2024, the shop no longer offers e-bike rentals to the public.

Question 6

What is the return policy for e-bikes purchased at Totally Rad E-Bikes?

Accepted Answer

E-bikes must be returned in new, unused condition with no signs of wear or damage, and must include all original packaging, accessories, and documentation.

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