Question 1

Does Tommaso Cycling offer assembly service for bikes purchased in-store?

Accepted Answer

The shop sells bikes unassembled in a box format. Assembly service is not included with purchase; customers receive the bike in box-packaged form and are responsible for assembly or can seek help from a local bike shop.

Question 2

What is Tommaso Cycling's return and exchange policy?

Accepted Answer

Tommaso Cycling's standard policy includes a fit-guarantee for cycling shoes—if a shoe doesn't fit, the shop will switch it. For other products, specific return terms vary; customers should contact the shop directly for details on their return policy.

Question 3

Does the shop carry inventory for local pickup, or is it primarily an online retailer?

Accepted Answer

Tommaso Cycling operates a physical warehouse in Denver and offers local pickup options for select items. The shop is based in Denver, CO, and maintains inventory available for in-person collection at their warehouse location.

Question 4

What types of cycling activities does Tommaso Cycling focus on?

Accepted Answer

The shop carries products across multiple cycling disciplines: indoor cycling (shoes and spin-class gear), road cycling, mountain biking, gravel and adventure riding, and urban/fitness cycling. The shop emphasizes both indoor and outdoor cycling and serves instructors and studio owners with discounted products.

Question 5

Does Tommaso Cycling ship orders outside the Denver area?

Accepted Answer

The shop sells bikes and gear online and ships orders over $75. However, some products like the Grand Sasso mountain bike warehouse clearance sale are local pickup only and do not include shipping.

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