Question 1

Does The Urban Cyclery Shop offer mobile repair service?

Accepted Answer

Yes. The shop offers free pick-up and delivery service for all of Essex County, including Hillside, Union, and Vauxhall Townships. For electric bikes and scooters, expanded pick-up service is available to additional counties (Union, Morris, Hudson, Bergen, Passaic, Somerset, Middlesex, Hunterdon, and Warren) for a nominal fee, as well as New York City for $150.

Question 2

What is the typical turnaround time for bike repair at The Urban Cyclery Shop?

Accepted Answer

Customers can expect delivery within 10 business days, depending on the number of bikes in the shop's queue.

Question 3

What are the deposit and service fee requirements for pick-up and delivery?

Accepted Answer

A $35 non-refundable deposit is required to schedule service; this deposit is applied as a credit to the final bill once work is complete. For electric bike or scooter services involving electrical issues (power failure, error codes, etc.), an additional $75 non-refundable diagnostic fee is charged upfront and later credited toward the total.

Question 4

What tune-up packages does The Urban Cyclery Shop offer?

Accepted Answer

The shop offers four packages: Wash, Lube & Inspect ($35.99), The Basic, The Annual, and The Pro, each with increasing scope of adjustments, lubrication, and parts replacement. A separate e-Bike Tune-Up ($175.00) is also available, designed for issues common to electric bikes.

Question 5

Can customers schedule pick-up and delivery service online?

Accepted Answer

Yes. Free pick-up and delivery can only be scheduled online, and the shop will call within 24 hours to confirm the date and time.

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