Question 1

Does The Trailhead Bicycles service all bicycle brands, or only the ones it sells?

Accepted Answer

The shop services all bicycle makes and models, regardless of brand. Customers can bring in any bike for repair, maintenance, or custom work.

Question 2

What service packages does The Trailhead offer, and what's included in each?

Accepted Answer

The shop offers four tiered packages: Standard ($119) for basic cleaning and adjustment; Essential ($189, most popular) adding drivetrain deep-clean and wheel truing; Pro Tune ($279) adding hydraulic brake bleeds and electronic shifting updates; and Overhaul ($429–$499) including complete component overhauls and suspension service. All packages exclude parts costs, and additional labor may be recommended after inspection.

Question 3

Does The Trailhead build custom wheels, and what are the costs?

Accepted Answer

Yes, the shop builds custom wheels at $90 per front wheel, $90 per rear wheel, or $160 for a wheelset. Customers should call ahead to discuss specifications and scheduling.

Question 4

What suspension services does The Trailhead provide?

Accepted Answer

The shop offers front suspension service (starting at $130), rear air canister service ($75), and Supercaliber Isostrut rear shock service ($130). For damper work beyond shop capabilities, the shop partners with BUMP STOP and can provide rates and turnaround times upon request.

Question 5

Does The Trailhead offer bike rentals in addition to retail and repair?

Accepted Answer

Yes, the shop provides rentals as part of its year-round full-service operation, allowing customers to rent bikes for local or multi-day adventures.

Question 6

Is an appointment required at The Trailhead, or does it accept walk-ins?

Accepted Answer

The shop recommends calling ahead at (208) 788-0883 to schedule a service appointment or to stop by with a bike for a free estimate. Walk-ins are welcomed but appointments ensure faster service.

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