Question 1

What is the repair turnaround time at The Phoenix Cyclery?

Accepted Answer

The shop offers same-day turnaround on repairs with an appointment, or next-day turnaround on drop-offs. All service work is guaranteed for 30 days.

Question 2

Does The Phoenix Cyclery offer bicycle fitting services?

Accepted Answer

Yes, the shop offers a full range of fitting services. Rick Woy, the owner and master mechanic, works with customers on existing bicycles or helps them find a new bike that fits properly, treating each fit as an individual matter rather than applying a preset formula.

Question 3

What types of bicycles can the shop service?

Accepted Answer

The Phoenix Cyclery can work on anything from basic single-speed commuters to high-end racing bikes and mountain bikes, including vintage components like Sturmey Archer 3-speed hubs, modern road bikes, and suspension systems like Fox Float rear shocks.

Question 4

How long has The Phoenix Cyclery been in business?

Accepted Answer

The shop has 34 years of experience in the bicycle industry. Rick Woy, the current owner and master mechanic, previously worked at Rock 'N Road Cyclery before joining The Phoenix Cyclery.

Question 5

Can The Phoenix Cyclery help with selecting a new bike?

Accepted Answer

Yes, the shop carries bicycles from manufacturers including Jamis and Astrix, and staff can help customers at all skill levels—from first-timers to seasoned riders—find the right bike and get fitted to it for optimal enjoyment.

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