Question 1

What service levels does The HUB Bicycles offer, and what's included in each?

Accepted Answer

The shop offers four tiered service packages. Level 1 ($85) covers basic adjustments like wheel truing, brake and shift tuning, and chain lubrication. Level 2 ($175) adds drivetrain degreasing, frame cleaning, and bottom bracket overhaul. Level 3 ($300–$360) includes full disassembly, bearing overhauls, electronic component updates, and hydraulic brake service. Level 4 ($450) adds 100-hour suspension fork and rear suspension overhauls with a 10% parts discount.

Question 2

Does The HUB Bicycles have a lifetime adjustment policy?

Accepted Answer

Yes, the shop offers a Lifetime of Free Adjustments Policy for customers who purchase bikes there.

Question 3

What rental bikes are available at The HUB Bicycles?

Accepted Answer

The shop rents Trek Fuel EX mountain bikes ($110/day), Trek FX 2 DISC hybrid bikes ($70/day), Trek FX 2 DISC Stagger ($70/day), and Electra Townie Go! Step-Through bikes ($100/day). Helmets, locks, lights, and flat kits are included, and delivery and pickup service is available within Athens city limits.

Question 4

Does The HUB Bicycles service all types of bikes, including e-bikes?

Accepted Answer

The shop's trained technicians service and repair all makes and models of bikes, including e-bikes, in their on-site service center.

Question 5

What is The HUB Bicycles' philosophy on the bikes it sells?

Accepted Answer

The shop only stocks bikes that its staff believe in and would ride themselves, ensuring quality across the inventory.

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