Question 1

Does The Hub Bicycles offer online ordering with in-store pickup?

Accepted Answer

Yes. Customers can order bikes online and pick them up in-store for free on most orders, with a $15 to $75 destination fee added for bike sales at pickup. Most orders are ready within one business day, though some items may require additional assembly or transfer time from off-site locations.

Question 2

What is The Hub Bicycles' return and exchange policy?

Accepted Answer

The shop accepts returns or exchanges within 30 days of purchase for items in new condition with original packaging and receipt. Bicycles sales are final unless otherwise noted. Used merchandise may be subject to a restocking fee, and certain categories—special orders, nutrition items, inner tubes, and discounted items—are non-returnable.

Question 3

What community initiatives does The Hub Bicycles support?

Accepted Answer

The shop works with the Rebobs High School MTB Team, Napa Bike, The Vine Trail Coalition, and Safe Routes to School to improve cycling in the Napa Valley community.

Question 4

Does The Hub Bicycles have a service center?

Accepted Answer

Yes. The shop operates a service center staffed with expert technicians who handle all bike service and repair needs.

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