Question 1

Does Freewheeler offer custom bike builds?

Accepted Answer

Yes. If the shop does not stock a bike configured exactly as a customer wants, Freewheeler can customize an existing model or build a complete bike from the ground up.

Question 2

What is Freewheeler's return policy?

Accepted Answer

Freewheeler offers a 30-day return window from the original purchase date. Returned items must be unused, uninstalled, and in original packaging that appears brand new. Return shipping costs are the buyer's responsibility, and customers should call ahead to obtain an RMA number before returning any item.

Question 3

Does the shop offer in-store pickup for online orders?

Accepted Answer

Yes. Customers can choose in-store pickup as a delivery option and will be notified by email when their order is ready. In-store pickup orders are still subject to the standard 3-business-day processing time.

Question 4

How long has Freewheeler been operating?

Accepted Answer

Freewheeler was founded in 1978 by Gordy, who opened the shop with a passion for bikes and a limited budget. The shop has grown from its early focus on BMX to carry a diverse range of bike types including mountain, electric, road, gravel, fat, and specialty models.

Question 5

What types of bikes does Freewheeler specialize in?

Accepted Answer

The shop carries mountain, electric, BMX, road, triathlon, cyclocross, gravel, and fat bikes, as well as three-wheeled adult trikes and other specialty options. Freewheeler is known for maintaining a large inventory across multiple bike lines.

Question 6

Does Freewheeler offer bike repair services?

Accepted Answer

Yes. The shop provides repair and fitting services and describes itself as passionate about keeping bikes in the Grand Rapids area in working condition.

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