Question 1

What types of motorcycles does The Bike Hospital service?

Accepted Answer

The Bike Hospital serves motorcycles across all engine sizes, from 0–125cc bikes and scooters through to super-sports and heavy-weight cruisers. Service pricing is tiered by bike category to reflect the complexity of work on different models.

Question 2

Does The Bike Hospital offer MOT testing?

Accepted Answer

Yes, The Bike Hospital carries out MOT testing with a flat fee of £40.00. The shop transports bikes to a test centre for the brake test portion, as it does not currently operate its own brake tester on-site.

Question 3

What is The Bike Hospital's policy on customer-supplied parts?

Accepted Answer

The Bike Hospital accepts customer-supplied parts and tyres but does not provide any guarantee or warranty on them, since the shop has no control over their quality, age, or storage conditions. Labour rates for work on customer parts are higher (£70/hour) than for shop-supplied parts (£60/hour).

Question 4

Does The Bike Hospital offer motorcycle storage?

Accepted Answer

Yes, the shop provides two storage options: standard dry storage at £12.50 per week, or trickle-charged dry storage at £15.00 per week.

Question 5

Can customers book appointments, or does The Bike Hospital accept walk-ins?

Accepted Answer

The Bike Hospital operates by appointment during its standard weekday hours (8:30am–6:30pm Monday through Friday). The shop can also accommodate drop-off and collection outside these times by special arrangement.

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