Question 1

Does The Bike Crossing offer bike fitting services?

Accepted Answer

Yes. The shop provides professional bike fit services designed to improve comfort, efficiency, and power on rides, and to reduce injury risk by configuring the bike to meet individual needs.

Question 2

What repair and service options are available?

Accepted Answer

The Bike Crossing offers both comprehensive tune-up packages and à la carte repairs for minor fixes and adjustments. Labor fees for services such as custom wheel builds are non-refundable.

Question 3

Does the shop accept trade-ins?

Accepted Answer

Yes. The Bike Crossing accepts bike trade-ins; customers can bring in an older bike for evaluation and receive credit toward a new purchase.

Question 4

What is The Bike Crossing's return and satisfaction policy?

Accepted Answer

The shop offers a 30-day satisfaction guarantee. Items in new or defective condition may be refunded or replaced; used merchandise may be subject to a restocking fee. Defective or incorrect shipments receive refunded shipping costs.

Question 5

Does the shop have a price-match guarantee?

Accepted Answer

Yes. If a customer finds the same product in stock locally at a lower price within 30 days of purchase, The Bike Crossing will credit the price difference.

Question 6

Why was The Bike Crossing founded?

Accepted Answer

The shop was founded from a passion for cycling and frustration with larger retailers that lack understanding of cyclist culture. It was established to invest in and support the cycling community in central Mississippi and facilitate the sport's growth in the area.

The Bike Crossing

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Indian Cycle

MagRidge BMX