Question 1

Does The Bicycle Chain offer custom bike builds?

Accepted Answer

Yes. The shop provides custom bike builds with a variety of frame sets and components from Shimano, Campagnolo, or SRAM.

Question 2

What assembly services are available for bikes purchased elsewhere?

Accepted Answer

The Bicycle Chain assembles bikes shipped to the store or brought in by box. Standard assembly is $150 for non-motorized bikes, with additional fees for tubeless tires, internal cable routing, and dropper seat posts. Electric bike assembly is $260 and does not include motor or battery troubleshooting.

Question 3

Does the shop handle advanced suspension work?

Accepted Answer

Yes. The Bicycle Chain performs suspension rebuilds and repairs including seal kits, fluid replacement, and full suspension frame overhauls for brands like Specialized and Cannondale at all locations.

Question 4

Can The Bicycle Chain build custom wheels?

Accepted Answer

Yes. The shop offers custom wheel building services.

Question 5

What authorized service certifications does the shop hold?

Accepted Answer

The Bicycle Chain is an authorized service center for Mavic wheels, Chris King, Campagnolo, and Shimano DI2.

Question 6

Does The Bicycle Chain host group rides or cycling events?

Accepted Answer

The shop maintains a calendar of group rides and events throughout the year and welcomes submissions of local cycling events from the community.

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