Question 1

Does Terrapin Bicycles accept walk-ins for service, or is an appointment required?

Accepted Answer

Walk-ins are welcome for tune-ups, repairs, and upgrades. Appointments are only necessary if the customer needs the bike back by a specific date.

Question 2

What is the typical turnaround time for in-store pickup of online orders?

Accepted Answer

Most orders are ready within three business days, though some items may take up to fourteen business days due to assembly or transfers from off-site locations. The shop will contact the customer when the order is ready. Orders must be picked up within 30 days or a 10% restocking fee applies.

Question 3

What is Terrapin Bicycles' return policy for bicycles purchased in-store?

Accepted Answer

In-stock bicycles are subject to a minimum 20% restocking fee within 14 days of purchase if returned in like-new condition; special-order bicycles carry a minimum 50% restocking fee. The shop reserves the right to decline returns if the bicycle is not in new condition. All original parts and accessories must be included.

Question 4

Does Terrapin Bicycles offer online ordering with home delivery?

Accepted Answer

Yes, the shop offers online ordering with in-store pickup or local delivery to select zip codes in the area.

Question 5

What does Terrapin Bicycles' mission focus on?

Accepted Answer

The shop's mission is to promote the joy of cycling to people of all ages and abilities by offering a communal space where customers can shop, connect, and learn in a friendly environment with quality products at multiple price points.

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