Question 1

Does Tangent Cycles accept walk-in customers?

Accepted Answer

No. Tangent Cycles operates by appointment only, which allows the shop to dedicate full focus and attention to each customer. Prospective customers should email John Drake to schedule an appointment.

Question 2

What is Retül fitting, and does Tangent Cycles offer it?

Accepted Answer

Retül is a technical fitting system that the shop describes as equal to a first-class experience. Tangent Cycles uses this technology as part of its custom bike building and fitting process.

Question 3

What is Tangent Cycles' approach to custom bike building?

Accepted Answer

Tangent Cycles specializes in custom bike building with a focus on the engineering and physics of how a human interfaces with a bicycle. The shop's owner, John Drake, works with customers to design and build bikes tailored to their individual needs and geometry.

Question 4

How should customers contact Tangent Cycles to schedule an appointment?

Accepted Answer

Tangent Cycles prefers email contact only. Customers are encouraged to email John Drake with questions and appointment requests; phone calls are discouraged so that the builder can focus uninterrupted on his work.

Question 5

Does Tangent Cycles work with independent or legacy frame builders?

Accepted Answer

The shop sources frames from independent custom frame builders rather than legacy bicycle manufacturers, viewing independent builders as better suited to the custom-fit philosophy Tangent Cycles pursues.

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