Question 1

What is Superfly Wheels' approach to customer service?

Accepted Answer

Superfly Wheels is an independent, family-owned shop that prioritizes face-to-face interactions with customers and aims to foster connections through cycling within the Tri-Valley community. The shop describes itself as an authentic downtown bicycle shop committed to creating a small-town atmosphere.

Question 2

Does Superfly Wheels offer financing options?

Accepted Answer

Yes, the shop offers 0% APR financing for 12 months on purchases.

Question 3

What is the return policy for online orders at Superfly Wheels?

Accepted Answer

Online orders may be subject to a 50% restocking fee. Merchandise that appears used is not returnable, and returned items must be in original condition and packaging within 30 days of purchase with a receipt. Customers are responsible for shipping costs in both directions and must obtain an RA# before returning any shipped item.

Question 4

How long does it typically take to receive a special order or warehouse item?

Accepted Answer

In-stock items may be ready the same day or longer, while warehouse items usually arrive within 7 to 10 business days. Customers are notified by email or phone when their order is ready for pickup at the Pleasanton location.

Question 5

Does Superfly Wheels ship bicycles, or must they be picked up in-store?

Accepted Answer

Some vendors require bicycles to be picked up at the store in Pleasanton. Items available for ground shipping fall into in-stock and warehouse categories, though heavy or oversize items may incur additional shipping charges not shown at checkout.

Question 6

What services does Superfly Wheels provide beyond bike sales?

Accepted Answer

The shop offers expert bike tune-ups and maintenance services ranging from minor repairs to major overhauls, performed by friendly technicians.

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Mike's Bikes of Pleasanton

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What they offer

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Frequently asked questions

What is Superfly Wheels' approach to customer service?

Does Superfly Wheels offer financing options?

What is the return policy for online orders at Superfly Wheels?

How long does it typically take to receive a special order or warehouse item?

Does Superfly Wheels ship bicycles, or must they be picked up in-store?

What services does Superfly Wheels provide beyond bike sales?

Cyclepath Pleasanton

First Street Bikes

Beeline Bikes Tri-Valley

Real Bicycles

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in California.