Question 1

What is Superfly Wheels' approach to customer service?

Accepted Answer

Superfly Wheels is an independent, family-owned shop that prioritizes face-to-face interactions with customers and aims to foster connections through cycling within the Tri-Valley community. The shop describes itself as an authentic downtown bicycle shop committed to creating a small-town atmosphere.

Question 2

Does Superfly Wheels offer financing options?

Accepted Answer

Yes, the shop offers 0% APR financing for 12 months on purchases.

Question 3

What is the return policy for online orders at Superfly Wheels?

Accepted Answer

Online orders may be subject to a 50% restocking fee. Merchandise that appears used is not returnable, and returned items must be in original condition and packaging within 30 days of purchase with a receipt. Customers are responsible for shipping costs in both directions and must obtain an RA# before returning any shipped item.

Question 4

How long does it typically take to receive a special order or warehouse item?

Accepted Answer

In-stock items may be ready the same day or longer, while warehouse items usually arrive within 7 to 10 business days. Customers are notified by email or phone when their order is ready for pickup at the Pleasanton location.

Question 5

Does Superfly Wheels ship bicycles, or must they be picked up in-store?

Accepted Answer

Some vendors require bicycles to be picked up at the store in Pleasanton. Items available for ground shipping fall into in-stock and warehouse categories, though heavy or oversize items may incur additional shipping charges not shown at checkout.

Question 6

What services does Superfly Wheels provide beyond bike sales?

Accepted Answer

The shop offers expert bike tune-ups and maintenance services ranging from minor repairs to major overhauls, performed by friendly technicians.

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