Question 1

What is Sportsman & Ski Haus's return and exchange policy?

Accepted Answer

The shop stands behind every product with a complete guarantee. Returns and exchanges are accepted with a receipt; without one, customers should provide purchase details and the shop will attempt to locate the record or issue merchandise credit at current selling price. The shop will not accept items with no label or defaced labels, items not carried or sold by the shop, soiled or contaminated items (until cleaned), or ammunition.

Question 2

Does Sportsman & Ski Haus offer bike rentals and demos?

Accepted Answer

Yes. The shop rents and demos bikes seasonally, including basic and premium bikes, e-bikes, and kids bikes, with rental rates ranging from $35 to $120 per day depending on model. A promotion offers a fourth day free when renting for three consecutive days. All rental and demo bikes include an optional helmet and basic accessories at no extra charge.

Question 3

What services does Sportsman & Ski Haus provide beyond sales?

Accepted Answer

The shop offers bike tuning and repair, custom boot fitting, ski and snowboard mounting, ski and snowboard tuning, snowboard repair, firearm and archery services, and golf club fitting based on Trackman analysis. The shop guarantees all of these services and will either resolve issues with manufacturers or handle them directly if not otherwise covered.

Question 4

Is Sportsman & Ski Haus employee-owned and what does that mean for customers?

Accepted Answer

Yes, the shop is employee-owned and was originally founded in 1968. The company emphasizes treating customers fairly and with honesty as part of an extended family approach, and staffs the shop with people who live and play in the outdoors and are knowledgeable about products they sell.

Question 5

Does the shop offer price matching?

Accepted Answer

Yes, Sportsman & Ski Haus matches prices on identical, new items whether in-store or online.

Question 6

Does Sportsman & Ski Haus rent water sports equipment?

Accepted Answer

Yes. The shop rents SUPs, kayaks, packrafts, canoes (Coeur d'Alene location only), and related accessories like paddles and personal flotation devices, with rental rates ranging from $40 to $60 per day. All rentals include optional paddles, PFDs, and basic accessories at no extra charge.

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