Question 1

What is Society Cycle Works' service turnaround time?

Accepted Answer

The shop offers 24-hour service turnaround on most repair jobs for bikes of any brand, with no appointment needed. For larger jobs that may take longer, loaner bikes are available to keep customers riding.

Question 2

Does the shop offer home delivery and pickup for service?

Accepted Answer

Yes, Society Cycle Works provides home bike pickup and drop-off service for repairs, as well as new bike delivery to customers' doorsteps (geographic limitations may apply).

Question 3

What financing options does the shop offer?

Accepted Answer

Society Cycle Works offers Trek Financing powered by Citizens Pay, with plans starting at 0% APR that allow customers to spread payments over time.

Question 4

Does Society Cycle Works have a return or satisfaction guarantee on new bikes?

Accepted Answer

The shop offers a 30-day return policy: if a new bike doesn't feel right within 30 days of purchase, customers can return it or swap it for a different model.

Question 5

What is included in the shop's free Level 1 service package?

Accepted Answer

Customers who purchase a bike from the shop can bring it in within the first 12 months for a complimentary tune-up that includes brake and gear adjustments and tire inflation.

Question 6

Does Society Cycle Works offer trade-ins and bike trade programs?

Accepted Answer

Yes, the shop accepts bike trade-ins as part of its purchasing options for customers looking to upgrade.

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