Question 1

Does Smart Cycles offer financing options?

Accepted Answer

Yes. Smart Cycles offers financing for purchases of $300 or more with no down payment and no interest for 6 months or longer.

Question 2

Can Smart Cycles assemble and fit bikes purchased elsewhere?

Accepted Answer

Yes. Smart Cycles assembles, tunes, and fits bikes bought online or out of town, and includes a free 60-day follow-up service with the work.

Question 3

What makes Smart Cycles' owner particularly qualified in bike fitting?

Accepted Answer

The shop's owner, Alex Stanek, also owns Cicli-il-Massimo, a boutique artisan bicycle frame manufacturer, and is recognized as an expert in bicycle fit with over 35 years of experience designing and selling fit-focused bikes.

Question 4

Does Smart Cycles allow test rides before purchase?

Accepted Answer

Yes. Smart Cycles encourages customers to test ride bikes before buying to help them make the right choice.

Question 5

What is included with a bike purchase at Smart Cycles?

Accepted Answer

Every bike purchased at Smart Cycles comes with free service coverage; the first free tune-up must be completed within 6 weeks of purchase.

Question 6

What is Smart Cycles' return policy on bikes and accessories?

Accepted Answer

Accessories, softgoods, and certain hardgoods may be returned within 7 days for a full refund if in original, unopened condition. The policy for bicycles, e-bikes, batteries, and similar items differs from general merchandise.

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