Question 1

Does Sled Shed offer bike rental?

Accepted Answer

Yes, the shop offers bike rental services.

Question 2

What is Sled Shed's return and satisfaction policy?

Accepted Answer

Sled Shed offers a 30-day satisfaction guarantee. Customers may return items within 30 days for a refund or replacement if the product is in new or like-new condition. Used items are subject to a restocking fee, and customers are responsible for return shipping costs unless the merchandise was damaged or incorrect.

Question 3

Can customers order online and pick up in store?

Accepted Answer

Yes, in-store pickup is available for all items, including bikes. Most orders are ready within one business day, though some items may require additional processing time for transfer or assembly. Orders must be picked up within 15 days or a 10% restocking fee applies.

Question 4

Does Sled Shed ship orders, and what are the shipping options?

Accepted Answer

Sled Shed ships apparel and accessory items within the Continental U.S., with free shipping on orders over $100 (some exclusions apply). Standard shipping takes 3 to 7 days, with most orders shipping within one business day of placement. The shop does not ship outside the Continental U.S.

Question 5

What services does Sled Shed offer beyond retail sales?

Accepted Answer

Beyond bikes, Sled Shed provides bike repair, bike fitting, and bike rental services. The shop also specializes in snow sports, offering ski and snowboard tuning, board rental, and snow sports services. Financing is available through Trek Financing powered by Citizens Pay.

Question 6

How long has Sled Shed been in business?

Accepted Answer

Sled Shed has been operating for over 27 years, with its tagline 'Keeping People Stoked Since 1993.' The shop carries bicycles, skateboards, climbing gear, and snowboards.

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