Question 1

Does Rushmore Bicycles offer a satisfaction guarantee on purchases?

Accepted Answer

Yes. Rushmore Bicycles stands behind everything it sells with a 30-day satisfaction guarantee. Customers can return items within 30 days for a refund or replacement if not satisfied.

Question 2

Can items be shipped, or is in-store pickup the only option?

Accepted Answer

Rushmore Bicycles offers shipping for most apparel and accessory items, with orders typically shipping within one business day. However, some bikes may not be eligible for shipping due to dealer agreements. In-store pickup is also available free of charge for all items, including bikes, with most orders ready within one business day.

Question 3

What is Rushmore Bicycles' return policy for used or defective items?

Accepted Answer

Items returned in new condition or if defective are refunded within 30 days of purchase. Merchandise that appears used may be subject to a restocking fee. Labor fees for services like custom wheel builds are non-refundable.

Question 4

Does the shop offer a service department?

Accepted Answer

Yes. Rushmore Bicycles operates a service shop during regular business hours, ready to perform maintenance and repairs to maximize bike function.

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