Question 1

Does Rock 'N' Road Cycle offer wheel building and frame repair services?

Accepted Answer

Yes. The shop can replace spokes, rebuild wheels on existing hubs, or build completely new wheel pairs with custom gearing. Frame repairs are evaluated and either straightened in-house or sent to a frame builder as needed.

Question 2

How long does a typical repair take at Rock 'N' Road Cycle?

Accepted Answer

Most repairs are completed in one to two days. Whenever possible, the same mechanic will intake the repair, agree on the work and cost, perform the labor, and explain the work when the customer picks up the bike.

Question 3

What is included in Rock 'N' Road Cycle's tune-up service?

Accepted Answer

A guaranteed tune-up includes a full inspection for necessary repairs and worn parts, adjustment of all bearings (hubs, bottom bracket, headset), brake and derailleur adjustments, chain lubrication, and wheel truing. Adjustments are guaranteed for up to one year with a dated sticker on the frame.

Question 4

Does Rock 'N' Road Cycle handle suspension service?

Accepted Answer

Two or three staff members are qualified to service forks and full suspension shocks. The shop can perform work in-house or send units to specialists and reinstall them in a timely manner.

Question 5

Can Rock 'N' Road Cycle help with bike fit?

Accepted Answer

Yes. The shop uses Fit Kit recommendations to adjust stem, bars, saddle position, and crank length for proper fit. Staff often have used components available that may cost less than new parts.

Question 6

What makes the ownership and philosophy of Rock 'N' Road Cycle distinctive?

Accepted Answer

The shop has been locally owned since 1985 by the same owner, who still performs repair work alongside staff. The shop prioritizes being mechanics first and salespeople second, assembling bikes to high standards so they require fewer future adjustments.

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