Question 1

Does Rochester Cycling offer professional bike fitting services?

Accepted Answer

Yes. The shop provides trained professional bike fitting services as part of its service department.

Question 2

What types of bicycles does Rochester Cycling stock?

Accepted Answer

The shop carries city/urban bikes, mountain bikes (including cross-country, enduro, and downhill models), and electric bikes. In-store special pricing on e-bikes is available.

Question 3

What is Rochester Cycling's approach to customer service?

Accepted Answer

The shop emphasizes understanding each customer's unique needs through an active, relationship-focused approach. Staff are professionally trained lifetime cycling enthusiasts who ride themselves, and the shop stands behind all products and services with what it describes as the best warranty in the industry.

Question 4

Does Rochester Cycling offer full-service bicycle repair?

Accepted Answer

Yes. The shop operates as a full-service repair station offering comprehensive service packages and à la carte repairs, with a guarantee that bikes will run better than when dropped off.

Question 5

What is Rochester Cycling's mission and community focus?

Accepted Answer

The shop is locally owned and operated, dedicated to supporting road cyclists, mountain bikers, triathletes, recreational cyclists, commuters, and cycling novices in incorporating cycling into their lifestyle and achieving their goals. The shop supports People For Bikes, an organization focused on improving bike rides and the benefits cycling brings to communities.

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