Question 1

Does Ride Away Bicycles offer bike fitting services?

Accepted Answer

Yes, the shop offers bike fitting as part of its service menu.

Question 2

What is Ride Away Bicycles' return policy for unused items?

Accepted Answer

Unused items in original, new condition may be returned within 30 days for a refund or replacement, provided all parts, accessories, and documentation are included. All bike sales are final and cannot be returned.

Question 3

How long does shipping typically take for in-stock items?

Accepted Answer

Most in-stock items ship the same day, with delivery taking 2–5 business days depending on location.

Question 4

When was Ride Away Bicycles founded and what is its ownership structure?

Accepted Answer

The shop opened in August 1996 and has been locally owned and operated in San Antonio since its founding by passionate cyclists.

Question 5

Does Ride Away Bicycles have multiple locations?

Accepted Answer

Yes, the shop operates three locations across the San Antonio area: Redland, Huebner Oaks, and Culebra.

Question 6

What customer service hours does Ride Away Bicycles offer beyond in-store shopping?

Accepted Answer

Phone support is available Monday to Friday 10am–7pm, Saturday 9am–6pm, and Sunday 12pm–5pm CST. The shop also accepts orders and questions via fax and email.

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