Question 1

What bike repair and maintenance services does Ray's Bike Shop offer?

Accepted Answer

Ray's offers tune-ups at three levels ($89.99–$299.99), à la carte repairs ranging from tire installation to complete wheel builds, bike washing, drivetrain cleaning, and e-bike service. The shop provides free estimates while customers wait, loaner bikes during service, pickup and delivery within city limits for $30 per trip, and rush service or appointments to minimize downtime.

Question 2

What is Ray's Bike Shop's service policy if a bike is deemed unsafe to ride?

Accepted Answer

Any bicycle found unsafe to ride requires a signed liability waiver before the customer can take it home, regardless of whether Ray's performed the service. The shop operates on a first-come, first-serve schedule but will attempt to accommodate expedited requests if notified at check-in.

Question 3

Does Ray's Bike Shop offer bike rentals?

Accepted Answer

Yes, the shop offers bike rentals including fat bike options and other models for customers interested in exploring new terrain.

Question 4

What pickup and delivery services does Ray's provide?

Accepted Answer

Ray's delivers new bikes and provides pickup/drop-off service for repairs within the city limits of Midland, Clare, and Bay City for $30 per trip. Customers can call to arrange service.

Question 5

How many locations does Ray's Bike Shop have?

Accepted Answer

Ray's operates two convenient locations in Central Michigan, with shops in Midland and Bay City, each with its own distinct personality and staff.

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