Question 1

What rental options does RAWORKS offer?

Accepted Answer

RAWORKS offers mountain bike rentals and Segway E-Bike rentals with local guides. Customers can walk in, call to reserve, or book online.

Question 2

How long does a typical repair take at RAWORKS?

Accepted Answer

Repair estimates are usually delivered within 1–2 business days of drop-off. Once approved, turnaround time is typically 1–3 business days, though parts orders can add 1–5 business days. Flat fixes may be faster depending on staff availability and shop traffic.

Question 3

What is RAWORKS's policy on e-bikes and electric vehicles?

Accepted Answer

RAWORKS services all electric bicycles and scooters sold through the shop. E-bikes and scooters from other retailers are serviced at the shop's discretion, but the shop does not service batteries and motors not sold through RAWORKS and will not service gasoline-powered vehicles under any circumstances.

Question 4

Does RAWORKS charge for initial consultations?

Accepted Answer

The shop offers a free consultation with a mechanic before bringing a bike in. Customers can call or email to discuss their bike and ask questions without obligation.

Question 5

What happens to unclaimed repairs?

Accepted Answer

Completed repairs must be picked up within 15 days after notification; declined estimates must be picked up within 10 business days. Bicycles not picked up incur a $5/day storage fee after that period, and bikes stored longer than 60 days without communication may be sold or recycled.

Question 6

What is included in RAWORKS's basic tune-up package?

Accepted Answer

The basic tune-up includes hub checks and greasing, wheel truing, derailleur hanger alignment, shifting and braking adjustments, bearing surface checks, visual safety inspection, and general lubrication. Most labor for chains, cables, brake pads, and tires is included; hub overhauls, bottom bracket service, brake bleeds, and suspension work incur additional labor charges.

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About

What they offer

Hours

Frequently asked questions

What rental options does RAWORKS offer?

How long does a typical repair take at RAWORKS?

What is RAWORKS's policy on e-bikes and electric vehicles?

Does RAWORKS charge for initial consultations?

What happens to unclaimed repairs?

What is included in RAWORKS's basic tune-up package?

Mobile Bike Works Santa Fe

The Broken Spoke

Rob & Charlie's

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BTI

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