Question 1

Does Quality Bike Shop service bikes from brands other than those it sells?

Accepted Answer

Yes. While the shop offers free lifetime adjustments on all bikes purchased there, it will also service any brand brought in by customers.

Question 2

What is Quality Bike Shop's return and satisfaction policy?

Accepted Answer

The shop offers a 30-day satisfaction guarantee on all purchases. Items in new or defective condition can be returned for a full refund or replacement within 30 days; used merchandise may be subject to a restocking fee. Labor fees for services such as custom wheel builds are non-refundable.

Question 3

How long does in-store pickup typically take at Quality Bike Shop?

Accepted Answer

Most orders are ready for pickup within one business day. Some items may require additional processing time for transfer from off-site locations or assembly. Customers should call ahead to confirm product availability, and orders must be picked up within 30 days or a 10% restocking fee applies.

Question 4

How long has Quality Bike Shop been operating in Savannah?

Accepted Answer

Quality Bike Shop was founded in 1996 and has been locally owned and operated since its opening, serving the Savannah and Lowcountry area.

Question 5

Does Quality Bike Shop offer test rides?

Accepted Answer

Yes. The shop invites customers to visit and take test rides to ensure they are matched with the right bike model and frame size for comfort and safety.

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