Does Pro Form Bike Shop offer free repair estimates?

Yes. When a bike is brought in for maintenance or repair, the shop's professionally trained technicians provide a free, no-obligation estimate before beginning work.

What is the history of Pro Form Bike Shop?

Pro Form was founded in 1987 by Ken Glick, a bicycle racer who initially built custom wheels from his home before becoming certified through The New England Cycling Academy. In January 2025, after 37 years, Ken and Shelly Glick transferred ownership to Paul and Theresa Judge, who are avid endurance athletes with deep community ties. Ken continues as head mechanic, and the core service team remains in place.

Does the shop specialize in any particular type of cycling?

Pro Form serves both cycling and triathlon customers. The shop is known for its focus on performance bikes and relationships with serious riders, while also welcoming cyclists of all levels.

Can customers order online and pick up in store?

Yes. Pro Form offers online shopping with free in-store pickup available.

What is Pro Form's approach to customer service?

The shop prioritizes building relationships with customers by taking time to understand individual cycling goals and needs. Recommendations for gear and service are tailored to each customer, and the shop hosts group rides and community events to connect cyclists.