Question 1

What repair services does Prescott Valley Bike Works offer?

Accepted Answer

The shop provides brake adjustments and cable installation, wheel truing and hub work, drivetrain tuning and component installation, derailleur adjustments, headset and bottom bracket service, and general safety checks. Specific pricing is available for most services, ranging from $5 for basic tire/tube installation to $45 for full drivetrain tune and clean.

Question 2

Does the shop have a satisfaction guarantee on repair work?

Accepted Answer

Yes. The owner states that if a customer is not satisfied with the work performed, the labor charge will be refunded. The shop's philosophy is that work should be performed as close to perfect as possible.

Question 3

What is the background and experience of the shop's owner?

Accepted Answer

Marc Hanses, the owner, has spent many years as a bicycle mechanic on the east coast and trained mechanics on the west coast of California before moving to Prescott Valley. The shop has been serving the area since 1995 and has 23 years of experience selling, building, and repairing bikes of all styles.

Question 4

Does Prescott Valley Bike Works work on entry-level and department store bikes?

Accepted Answer

Yes. The shop acknowledges that department store brand bikes can be difficult to get performing well due to their low quality, but states it will strive to get as much performance as possible out of them.

Question 5

What specialized services are available for wheels and drivetrain?

Accepted Answer

Wheel services include tire and tube installation, truing, and hub adjustment and overhaul. Drivetrain work includes chain, cassette, crankset, and chainring installation, as well as bottom bracket adjustment and overhaul. A 3-year flat-free tire service is also offered for $59.99.

Prescott Valley Bike Works

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