Question 1

What electric bike brands does PowerHouse Electric Bikes service?

Accepted Answer

PowerHouse services most electric bike brands. If the shop cannot service a specific brand, it will refer customers to another shop that can.

Question 2

Does PowerHouse offer pickup and delivery for repairs?

Accepted Answer

Yes. The shop charges $20 for the first bike and $5 for each additional bike on the same pickup. Service is available within 10 miles of the Laguna Niguel location.

Question 3

What is included in PowerHouse's standard tune-up?

Accepted Answer

The $99 tune-up includes connection and pin checks, brake cut-off confirmation, bottom bracket lubrication, crank arm and pedal tightening, derailleur adjustment, caliper tune-up and alignment, brake pad wear inspection, rotor cleaning, tire wear check, fork inspection, spoke and axle verification, and a post-service test ride.

Question 4

Does PowerHouse have a test ride area?

Accepted Answer

Yes. The shop has a test ride area where customers can experience electric bikes before making a purchase.

Question 5

Can customers get a diagnostic check before committing to repairs?

Accepted Answer

PowerHouse offers a $49 diagnostic check, which is applied toward the final bill if the shop performs the repair work.

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