Question 1

What is Pignon Sur Roues' background and experience level?

Accepted Answer

Pignon Sur Roues is a family-owned bike shop located in Montreal's Plateau Mont-Royal neighborhood with over 30 years of experience in bicycle repair and maintenance.

Question 2

Does the shop require appointments for repairs, or can customers walk in?

Accepted Answer

During peak periods, appointments are strongly recommended. Customers who book by appointment can expect a maximum turnaround of 48 hours for their bike, avoiding long waits. Free cost estimates are provided at drop-off or by email.

Question 3

What repair and maintenance services does Pignon Sur Roues offer?

Accepted Answer

The shop specializes in derailleur and brake adjustments, wheel alignment, bearing adjustments, chain and drivetrain cleaning, hydraulic disc brake bleeding, suspension maintenance, and winter bike preparation. Additional charges apply for electronic transmission and internal cable work.

Question 4

Does the shop offer winter storage for bikes?

Accepted Answer

Yes, Pignon Sur Roues offers seasonal bike storage from September 1 through April 1. Storage costs 84.99 CAD per bike (plus tax), with a limited number of spaces available on a first-come, first-served basis. Late pickup fees of 1 CAD per day apply after April 1.

Question 5

Is Pignon Sur Roues an Open cycles retailer?

Accepted Answer

Yes, the shop is the ultimate Open cycles retailer in Eastern Canada.

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