Question 1

What is Pasadena Cyclery's bike exchange policy?

Accepted Answer

All bike sales are final, but the shop offers a 9-day exchange for new bike purchases if the bike is in like-new or almost-new condition and free of damage. Bikes not in new condition may also be exchanged, though a cleaning fee and deductions for any damage or missing parts will apply.

Question 2

Does Pasadena Cyclery offer free shipping on online orders?

Accepted Answer

The shop offers free shipping on most online orders over $90. Some items may be subject to additional shipping and handling charges due to size or weight, bicycles and oversized items may incur additional fees, and closeouts are not eligible for free shipping. Customers can call the store for details on exclusions.

Question 3

What is Pasadena Cyclery's return policy for online purchases?

Accepted Answer

Merchandise can be returned in-store or shipped back via ground UPS or insured US Mail. Damaged or incorrect merchandise receives a full refund of shipping costs. Merchandise that appears used is subject to a 25% restocking fee. The shop also offers a 100% Bontrager satisfaction guarantee with 30-day returns or 60-day in-store credit with valid receipt.

Question 4

How long does in-store pickup typically take at Pasadena Cyclery?

Accepted Answer

Most orders are ready for pickup within one business day, though some items may require additional time to transfer from off-site locations or for assembly. Customers should call ahead to confirm availability if they need an item right away. Orders must be picked up within 15 days or a 10% restocking fee applies.

Question 5

Does Pasadena Cyclery charge a fee for e-bike battery purchases?

Accepted Answer

The shop charges a $15 environmental battery recycling fee for all online e-bike or e-bike battery purchases. Customers can bring batteries to any participating Call2Recycle collection site when they reach end-of-life.

Browse bike shops

Pasadena Cyclery

About

Velo Pasadena Shop & Repair

More bike shops
in California.

Brands carried

What they offer

Hours

Frequently asked questions

Incycle Bicycles

Around the Cycle

Trek

Empire Bike Shop

Peloton